Do you need help with updating your subscription?

Payment not going through?

I’ve asked the website/payment processor what to do and this is what they say. But please also reach out or email me with any issues so we can figure it out!

When updating the payment details, the member would need to do it for the specific membership. So these would be the steps they'd need to follow: 

https://support.squarespace.com/hc/en-us/articles/115012976707-How-customers-use-customer-accounts#h_01JM3VXFFKVP9Z7KCG39SJ4A78 

Here are the steps you can copy and paste to them:

  1. If you haven't yet, click Log in to log into your customer account

  2. Click Account in the menu

  3. Click Memberships, then click the membership whose payment information you wish to change

  4. Click Payment method in Settings

  5. Click Update payment method, then click Add new payment method

  6. Click Save

If your members are seeing an error message, have them send you a screenshot, then you can send it to us so we can look into this further. Please get them to the entire browser window in the screenshot, including the address bar. I have a guide on taking screenshots here, just in case you need to send one to them:

https://support.squarespace.com/hc/en-us/articles/206544737-Taking-a-screenshot